Monday, 18 May 2009

GoDaddy sucks

There, I said it. Much has been said about GoDaddy and its reputation, but more and more people have voiced their frustrations about GoDaddy, and I am now officially one of them. Some will recall that I blogged about 1&1 and its atrocious technical support in January. However, I have recently discovered that GoDaddy is even worse, and in this case, I'm not only referring to the technical support but to everything about GoDaddy. However, rest assured that it does come with the inevitable useless and incompetent technical support that seems to come with most hosting services these days (except GoDaddy's technical support is much worse than 1&1's, which, by itself, is quite a feat).

GoDaddy's problems start no sonner than the home page:

GoDaddy sucks
Too much content, too little space, making the home page a real mess, and don't even get me started about the advertising.

Actually, screw that - I am going to rant about GoDaddy's annoying advertising schemes.

GoDaddy shoves advertising down your throat at every opportunity, and never ceases to tout all its special offers and shamelessly spends all its time and poorly-designed pages convincing you to buy packages and options you will absolutely never need. I went through the domain purchase process (not that I actually needed to buy one, but just to verify how bad it was), and the amount of times GoDaddy tried to get me to buy tons of useless features is truly flabbergasting.

GoDaddy sucksHoly crap, I sure need all these packages, domains, and features! For some reason, GoDaddy would not let me do a domain search for f***godaddy.com or even godaddysucks.com and ihategodaddy.com. What the hell just happened to my freedom of free speech? Thankfully, I was able to make dubious domain searches such as thiswebsitesucks.com and aborttheinternet.com. Due to my inability to make any domain search with "godaddy" in it, I reckon it would be pointless to use it should I ever want to register gogodaddy.com although the latter may have absolutely nothing to do with GoDaddy.

This down-your-throat advertising is made even worse by the fact that it NEVER STOPS. Indeed, some advertising at the stage of the domain search would come across as normal. Most hosting providers do it albeit not as obtrusively as GoDaddy. However, GoDaddy goes way further by relentlessly throwing its "special offers" at every step of the registration process.

GoDaddy sucks

Wow! SFAMILY.ME is available? It has absolutely nothing to do with my purchase of aborttheinternet.com, but I might as well forget the recession and buy a domain name that bears no relevancy to my original purchase. Think that's enough?

At the checkout option, GoDaddy automatically selects the 2 year registration length instead of the more logical 1 year option. This is of course accompanied by several Economy, Deluxe, and Unlimited package offers, which basically equal throwing your hard-earned money down the gutter.

GoDaddy sucks
Thankfully, the shopping process is something one completes fairly quickly unless you like buying domain names and hosting space by the dozen. Unfortunately, this is where the real problem starts. GoDaddy's control panel is an ill-conceived piece of trash whose sole purpose is to annoy users.. However, this deserves its own post, so stay tuned for this post for my foul-mouthed rant on GoDaddy's atrocious control panel.

7 comments:

Anonymous said...

they took my domain name in a blink of an eye!!!! BEWARE!!!! Never search names in their website…if you do, be ready to buy it on the spot (be signed on and all). Trust me, they will take your domain name (which you thought about for months) and switch it to “premium” in less than a minute.

txmac68 said...

I had the same experiance. I recently got the doman name godaddyscrewedmeover.com. I am new to web design so ignore my inexperiance, but please feel free to come on over and leave a message in my chatter box.

txmac68 said...

I had the same experiance. I recently got the doman name godaddyscrewedmeover.com. I am new to web design so ignore my inexperiance, but please feel free to come on over and leave a message in my chatter box.

Anonymous said...

We all know that godaddy's support works just like the godaddy.com website does, and that is all marketing and sales with little or no help at all. If someone calls in with an issue that they don't know the answer for, they're first response is not to actually solve the problem but to convince the customer of some off the wall answer with hopes that he/she will believe them, and then upsell upsell upsell!!!

The fact is that I actually worked there for 2 1/2 years and I know exactly how things work there and I will explain. First, the rep gets a call and must resolve the issue in 30 minutes or less, otherwise looses commission for the entire pay period. Also, the rep has a daily quota to his, otherwise also looses commission for the entire pay period. The downfall here is that the rep goes through the same issues that the customers do. The have several numbers to call for different issues which they must first look up in a knowledge base, and then hope that the number that they found is the correct one. If the rep is confused about which department to call, he/she will contact either a sup or team lead and that sup or team lead then brushes the rep off by telling them to look in the knowledge base.

So here the confused rep sits, hoping that the number that he/she is calling is the correct department and when the contacted department gets on the phone, they try everything to brush it back onto the rep and if all fails, then your problem is escalated, other wise the rep is stuck in a loop of asking this qustion, hold, then asking that question, hold, and blah blah until the rep looks like a complete idiot. The reason that this happens is because the representatives are taught absolutely nothing and forced to learn everything from experience, which takes about 6 months to get efficient at everything. The problem there is that the average turn over rate for employees is probably less than that because godaddy fires, sexually harasses and treats employees like idiots.

So there you have it, a shitty support system with an even shittier company.

Anonymous said...

I have spent 8 weeks now trying to straighten out my hosting with godaddy and I am now convinced that all they care about are Danica Patrick's tits.

NEVER AGAIN.

They have lost 20 hours worth of blog posts. I am just sick about this.

They have absolutely no business being in the hosting

Anonymous said...

I think go daddy sucks!!

But why is there so much godaddy advertising on this page??

disgusting!

-M

Ashvin said...

Are you retarded? I spent the whole article bashing GoDaddy and urging people not to use them, as there are much better alternatives out there. How is that advertising? If anything else, I'm doing the exact opposite.